/* ═══ PROFI · адмін-панель «диспетчерська вежа» ═══ */
:root{
  --ink:#0b2036; --ink2:#123054; --paper:#eef1f4; --card:#fff;
  --orange:#ff6a1f; --orange-d:#e5550d; --yellow:#ffc82e; --teal:#0e9e8f;
  --blue:#1f7ac2; --amber:#d98e04; --red:#d64541;
  --line:#d7dee6; --mut:#5b6b7c;
  --disp:'Unbounded',sans-serif; --body:'Golos Text',sans-serif; --mono:'JetBrains Mono',monospace;
  --hard:5px 5px 0 rgba(11,32,54,.9);
}
*{margin:0;padding:0;box-sizing:border-box}
body{font-family:var(--body);color:var(--ink);line-height:1.5;background:var(--paper);
  background-image:linear-gradient(rgba(11,32,54,.05) 1px,transparent 1px),
    linear-gradient(90deg,rgba(11,32,54,.05) 1px,transparent 1px);background-size:28px 28px}
.mono{font-family:var(--mono)}
h1,h2,h3,h4{font-family:var(--disp);line-height:1.2}
::selection{background:var(--yellow)}
:focus-visible{outline:3px solid var(--orange);outline-offset:2px;border-radius:4px}
[hidden]{display:none!important}

.btn{display:inline-flex;align-items:center;justify-content:center;gap:.5rem;cursor:pointer;
  font:700 .9rem var(--body);color:#fff;background:var(--orange);border:2px solid var(--ink);
  border-radius:10px;padding:.72rem 1.3rem;box-shadow:4px 4px 0 var(--ink);text-decoration:none;
  transition:transform .18s,box-shadow .18s,background .18s}
.btn:hover{transform:translate(-2px,-2px);box-shadow:7px 7px 0 var(--ink);background:var(--orange-d)}
.btn:active{transform:translate(2px,2px);box-shadow:1px 1px 0 var(--ink)}
.btn:disabled{opacity:.5;pointer-events:none}
.btn-block{width:100%}
.btn-sm{padding:.45rem .85rem;font-size:.8rem}
.btn-teal{background:var(--teal)}.btn-teal:hover{background:#0b8578}
.wm-btn{opacity:.55;filter:saturate(.4)}
.wm-btn.on{opacity:1;filter:none;background:var(--teal)}
.wm-btn.on:hover{background:#0b8578}
.wm-btn.armed{background:var(--yellow);color:var(--ink)}
.btn-danger{background:var(--red)}.btn-danger:hover{background:#b93a36}
.btn-ghost{background:var(--card);color:var(--ink)}
.linkish{background:none;border:0;color:var(--blue);font:600 .85rem var(--body);cursor:pointer;
  text-decoration:underline;text-underline-offset:3px}
.tape{display:inline-block;background:var(--yellow);font:800 .7rem/1 var(--body);letter-spacing:.14em;
  text-transform:uppercase;padding:.5rem .8rem;transform:rotate(-1.6deg);box-shadow:2px 2px 0 rgba(11,32,54,.85)}
.panel{background:var(--card);border:2px solid var(--ink);border-radius:14px;padding:1.4rem;box-shadow:var(--hard)}
.p-h{font-size:.92rem;margin-bottom:1.1rem;display:flex;align-items:center;gap:.7rem}
.p-h::after{content:"";flex:1;height:2px;background:var(--line)}
.live-dot{width:9px;height:9px;border-radius:50%;background:var(--teal);animation:blink 1.4s infinite}
@keyframes blink{50%{opacity:.25}}

/* ── ВХІД ── */
.login{display:grid;grid-template-columns:1.1fr 1fr;min-height:100vh}
.login-brand{position:relative;overflow:hidden;background:var(--ink);color:#eef3f8;padding:3rem 3.2rem;
  display:flex;flex-direction:column;
  background-image:linear-gradient(rgba(255,255,255,.05) 1px,transparent 1px),
    linear-gradient(90deg,rgba(255,255,255,.05) 1px,transparent 1px);background-size:28px 28px}
.login-word{position:absolute;right:-3%;bottom:-6%;font:900 clamp(80px,12vw,170px)/1 var(--disp);
  color:transparent;-webkit-text-stroke:1.5px rgba(255,255,255,.08);pointer-events:none}
.logo{display:flex;align-items:center;gap:.6rem;text-decoration:none;width:max-content}
.logo-mark{display:grid;place-items:center;width:40px;height:40px;background:var(--orange);
  border:2px solid var(--ink);border-radius:10px;font:900 1.2rem var(--disp);color:#fff;
  box-shadow:3px 3px 0 rgba(0,0,0,.45);transition:transform .25s}
.login-brand .logo-mark{border-color:#fff}
.logo:hover .logo-mark{transform:rotate(-8deg)}
.logo-tx{font:700 1rem var(--disp);color:var(--ink);display:flex;flex-direction:column;line-height:1.1}
.logo-light .logo-tx{color:#fff}
.logo-tx small{font:600 .6rem var(--body);letter-spacing:.18em;text-transform:uppercase;color:var(--mut)}
.logo-light .logo-tx small{color:#9db4cc}
.login-h{font-size:clamp(2rem,3.6vw,3rem);font-weight:900;margin:2.6rem 0 .9rem}
.login-h em{font-style:normal;color:var(--yellow)}
.login-sub{color:#9db4cc;max-width:26rem}
.login-feats{list-style:none;margin:2rem 0;display:flex;flex-direction:column;gap:.8rem}
.login-feats li{display:flex;align-items:center;gap:.9rem;font-weight:600}
.login-feats span{font:700 .75rem var(--mono);color:var(--ink);background:var(--yellow);
  padding:.3rem .45rem;border-radius:6px;transform:rotate(-3deg)}
.login-live{margin-top:auto;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.15);
  border-left:4px solid var(--yellow);border-radius:8px;padding:.7rem 1rem;font-size:.78rem;color:#bcd6ee;transition:opacity .4s}
.login-live::before{content:"● ";color:var(--yellow);animation:blink 1.4s infinite}
.login-panel{display:grid;place-items:center;padding:2rem}
.login-card{position:relative;width:min(430px,100%);background:var(--card);border:2px solid var(--ink);
  border-radius:16px;box-shadow:var(--hard);padding:2.6rem 2.2rem 2rem}
.login-card .tape{position:absolute;top:-14px;left:24px}
.login-card h2{font-size:1.3rem;margin-bottom:.4rem}
.lhint{color:var(--mut);font-size:.9rem;margin-bottom:1.3rem}
.f{display:block;margin-bottom:1.1rem}
.f>span{display:block;font:700 .72rem var(--body);letter-spacing:.08em;text-transform:uppercase;color:var(--mut);margin-bottom:.35rem}
.f input,.f select{width:100%;font:500 1rem var(--body);background:#fbfcfd;border:1.5px solid var(--line);
  border-radius:9px;padding:.72rem .85rem;transition:.2s}
.f input:focus,.f select:focus{outline:none;border-color:var(--orange);box-shadow:0 0 0 3px rgba(255,106,31,.18)}
.lerr{margin-top:.9rem;font-size:.85rem;font-weight:600;color:#a33;background:#fdecea;
  border:1.5px solid #e7b1ab;border-radius:8px;padding:.6rem .8rem}
.code-row{display:flex;gap:.55rem;margin:1.4rem 0 .4rem}
.code{width:100%;aspect-ratio:.82;text-align:center;font:700 1.5rem var(--mono);
  border:2px solid var(--line);border-radius:10px;background:#fbfcfd;transition:.15s}
.code:focus{outline:none;border-color:var(--orange);transform:translateY(-3px)}
.code.filled{background:#fff7dd;border-color:var(--yellow)}
#resend{margin-top:.8rem}
.shake{animation:shake .4s}
@keyframes shake{20%,60%{transform:translateX(-7px)}40%,80%{transform:translateX(7px)}}

/* ── КАРКАС ── */
.app{display:grid;grid-template-columns:250px 1fr;min-height:100vh}
.rail{position:sticky;top:0;height:100vh;display:flex;flex-direction:column;gap:1.4rem;
  background:var(--ink);color:#eef3f8;padding:1.6rem 1.2rem;
  background-image:linear-gradient(rgba(255,255,255,.045) 1px,transparent 1px),
    linear-gradient(90deg,rgba(255,255,255,.045) 1px,transparent 1px);background-size:28px 28px}
.rail-nav{display:flex;flex-direction:column;gap:.35rem}
.rnav{display:flex;align-items:center;gap:.5rem;width:100%;text-align:left;background:none;border:0;
  border-left:3px solid transparent;color:#c6d6e6;font:600 .9rem var(--body);
  padding:.72rem .9rem;border-radius:0 9px 9px 0;cursor:pointer;transition:.2s}
.rnav:hover{background:rgba(255,255,255,.08);color:#fff;transform:translateX(3px)}
.rnav.active{border-left-color:var(--yellow);background:rgba(255,200,46,.12);color:var(--yellow)}
.rbadge{margin-left:auto;display:inline-grid;place-items:center;min-width:20px;height:20px;
  font:700 .66rem var(--mono);background:var(--orange);color:#fff;border-radius:999px;padding:0 5px;
  animation:pulseB 2s infinite}
@keyframes pulseB{50%{transform:scale(1.18)}}
.rbadge-2{background:var(--blue)}
.rail-foot{margin-top:auto;display:flex;flex-direction:column;gap:.6rem;align-items:center}
.rail-clock{font-size:.72rem;color:#9db4cc}
.rail-out{color:#9db4cc}
.main{padding:2rem 2.4rem 4rem;max-width:1200px}
.main-head{display:flex;justify-content:space-between;align-items:center;gap:1rem;margin-bottom:1.6rem}
.main-head h2{font-size:clamp(1.4rem,2.6vw,1.9rem);font-weight:900}
.sub{color:var(--mut);font-size:.8rem;text-transform:capitalize}
.upd{font-size:.72rem;color:var(--mut)}
.sec-h{font-size:1.15rem;margin:1.8rem 0 1rem;display:flex;align-items:center;gap:.8rem}
.sec-h::after{content:"";flex:1;height:2px;background:var(--line)}
.cnt{font-size:.75rem;color:var(--mut)}

/* ── ДАШБОРД ── */
.kpis{display:grid;grid-template-columns:repeat(6,1fr);gap:.9rem;margin-bottom:1.4rem}
.kpi{position:relative;background:var(--card);border:2px solid var(--ink);border-radius:12px;
  padding:1rem 1rem .8rem;overflow:hidden;transition:transform .2s,box-shadow .2s}
.kpi::before{content:"";position:absolute;top:0;left:0;right:0;height:5px;background:var(--acc,var(--orange))}
.kpi:hover{transform:translateY(-4px);box-shadow:var(--hard)}
.kpi b{display:block;font:800 1.5rem var(--disp)}
.kpi span{font:600 .66rem var(--body);letter-spacing:.05em;text-transform:uppercase;color:var(--mut)}
.dash-grid{display:grid;grid-template-columns:1fr 1.2fr;gap:1.2rem;align-items:start}
.funnel{display:flex;flex-direction:column;gap:.9rem;padding-top:.4rem}
.frow2{position:relative}
.frow2 i{display:block;height:44px;border-radius:9px;border:2px solid var(--ink);
  background:var(--fc,var(--orange));width:var(--w);min-width:70px;
  transition:width 1s cubic-bezier(.2,.7,.2,1)}
.frow2 b{position:absolute;left:12px;top:50%;transform:translateY(-50%);font:800 1rem var(--mono);color:#fff;
  text-shadow:1px 1px 0 rgba(0,0,0,.3)}
.frow2 span{position:absolute;right:0;top:50%;transform:translateY(-50%);font:600 .72rem var(--body);
  color:var(--mut);text-transform:uppercase;letter-spacing:.06em}
.events{display:flex;flex-direction:column;max-height:430px;overflow:auto}
.ev{display:flex;gap:.8rem;align-items:flex-start;padding:.6rem .4rem;border-bottom:1px dashed var(--line);
  font-size:.84rem;animation:evIn .4s backwards}
@keyframes evIn{from{opacity:0;transform:translateX(-14px)}}
.ev.fresh{background:#fff7dd}
.ev-ic{font-size:1rem}
.ev p{flex:1;color:var(--mut)}
.ev p b{color:var(--ink)}
.ev time{font:500 .68rem var(--mono);color:var(--mut);white-space:nowrap}

/* ── ТАБЛИЦІ ── */
.tbl-wrap{overflow-x:auto;background:var(--card);border:2px solid var(--ink);border-radius:14px;box-shadow:var(--hard)}
.tbl{width:100%;border-collapse:collapse;font-size:.87rem}
.tbl th{font:700 .68rem var(--mono);letter-spacing:.1em;text-transform:uppercase;color:var(--mut);
  text-align:left;padding:.85rem 1rem;border-bottom:2px solid var(--ink);background:#f6f8fa}
.tbl td{padding:.8rem 1rem;border-bottom:1px solid var(--line);vertical-align:middle}
.tbl tr:last-child td{border-bottom:0}
.tbl tbody tr{transition:background .15s}
.tbl tbody tr:hover{background:#fdf6e3}
.tbl .num{font-family:var(--mono);white-space:nowrap}
.schip{display:inline-flex;align-items:center;gap:.35rem;font:700 .64rem var(--mono);letter-spacing:.08em;
  text-transform:uppercase;padding:.3rem .6rem;border-radius:6px;border:1.5px dashed currentColor}
.schip::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.sc-new{color:var(--orange-d)}.sc-assigned{color:var(--blue)}.sc-in_progress{color:var(--amber)}
.sc-completed{color:var(--teal)}.sc-cancelled{color:#7d8a96}
.lchip{font:600 .68rem var(--mono);background:#eef4fb;border:1.5px solid #c9ddf0;color:var(--blue);
  border-radius:999px;padding:.25rem .6rem;white-space:nowrap}
.lchip.direct{background:#f1f3f5;border-color:var(--line);color:var(--mut)}
.uchip{font:600 .68rem var(--mono);background:#f0f6f4;border:1.5px solid #c4e2da;color:#0a6e63;
  border-radius:999px;padding:.25rem .6rem}
.rowx{cursor:pointer}
.ldet td{background:#f8fafb;padding:1.1rem 1.3rem}
.ldet-in{display:grid;grid-template-columns:1fr auto;gap:1.4rem;align-items:start}
.ldet p{font-size:.86rem;color:var(--mut);margin-bottom:.5rem}
.ldet p b{color:var(--ink)}
.conv{display:flex;gap:.6rem;align-items:flex-end;flex-wrap:wrap}
.conv .f{margin:0;min-width:190px}
.fchips{display:flex;gap:.5rem;flex-wrap:wrap;margin-bottom:1rem}
.fchip{cursor:pointer;background:var(--card);border:1.5px solid var(--line);color:var(--mut);
  border-radius:999px;padding:.4rem .9rem;font:600 .78rem var(--body);transition:.2s}
.fchip:hover{border-color:var(--ink);color:var(--ink)}
.fchip.on{background:var(--ink);color:var(--yellow);border-color:var(--ink)}
.tbl select{font:600 .82rem var(--body);border:1.5px solid var(--line);border-radius:8px;padding:.4rem .6rem;background:#fff}
.tbl-search{width:100%;max-width:340px;font:500 .9rem var(--body);color:var(--ink);background:#fff;
  border:1.5px solid var(--line);border-radius:10px;padding:.55rem .9rem;margin-bottom:.8rem}
.tbl-search:focus{outline:none;border-color:var(--orange);box-shadow:0 0 0 3px rgba(193,142,78,.18)}

/* ── МОДЕРАЦІЯ ── */
.modqueue{display:grid;grid-template-columns:repeat(auto-fill,minmax(330px,1fr));gap:1.1rem;margin-bottom:1rem}
.mmod{background:var(--card);border:2px solid var(--ink);border-radius:14px;padding:1.3rem;
  box-shadow:var(--hard);animation:evIn .4s backwards}
.mmod-head{display:flex;gap:.9rem;align-items:center;margin-bottom:.8rem}
.ava{display:grid;place-items:center;width:46px;height:46px;flex:none;border-radius:50%;
  background:var(--ink);color:var(--yellow);font:700 .9rem var(--disp)}
.mmod-head b{display:block}
.mmod-head span{font:500 .72rem var(--mono);color:var(--mut)}
.mmod-chips{display:flex;flex-wrap:wrap;gap:.4rem;margin-bottom:.9rem}
.mmod-photos{display:flex;gap:.5rem;flex-wrap:wrap;margin-bottom:1rem}
.pthumb{width:62px;height:62px;border-radius:9px;border:2px solid var(--ink);overflow:hidden;
  background:linear-gradient(150deg,var(--ink2),var(--ink))}
.pthumb img{width:100%;height:100%;object-fit:cover;transition:transform .5s}
.mmod:hover .pthumb img{transform:scale(1.12)}
.mmod-acts{display:flex;gap:.6rem}
.mmod-empty{color:var(--mut);font-size:.85rem;padding:1.4rem;border:2px dashed var(--line);border-radius:12px}

/* ── АНАЛІТИКА ── */
.ana-grid{display:grid;grid-template-columns:1fr 1fr;gap:1.2rem}
.hbar{display:grid;grid-template-columns:150px 1fr auto;gap:.8rem;align-items:center;margin-bottom:.7rem}
.hbar label{font:600 .78rem var(--mono);color:var(--mut);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.hbar .track{height:22px;background:#eef1f4;border:1.5px solid var(--line);border-radius:6px;overflow:hidden}
.hbar .track i{display:block;height:100%;background:linear-gradient(90deg,var(--orange),var(--orange-d));
  border-radius:4px;animation:growX .9s cubic-bezier(.2,.7,.2,1) backwards;transition:filter .2s}
.hbar:hover .track i{filter:brightness(1.15)}
@keyframes growX{from{width:0!important}}
.hbar b{font:700 .8rem var(--mono);white-space:nowrap}
.hbar .convv{color:var(--teal)}
.spark{display:flex;align-items:flex-end;justify-content:flex-start;gap:8px;height:130px;padding-top:1rem}
.spark i{flex:1;max-width:36px;background:linear-gradient(180deg,var(--blue),#175e96);border-radius:5px 5px 2px 2px;
  min-height:5px;animation:growY .8s backwards;transition:filter .2s;position:relative}
.spark i:hover{filter:brightness(1.2)}
.spark i::after{content:attr(data-n);position:absolute;top:-18px;left:50%;transform:translateX(-50%);
  font:700 .62rem var(--mono);color:var(--mut);opacity:0;transition:.2s}
.spark i:hover::after{opacity:1}
@keyframes growY{from{transform:scaleY(0)}to{transform:scaleY(1)}}
.spark i{transform-origin:bottom}
.tbl-mini th,.tbl-mini td{padding:.55rem .8rem}

/* ── ІНШЕ ── */
.skel{height:120px;border-radius:12px;border:2px solid var(--line);
  background:linear-gradient(100deg,#e8edf1 40%,#f6f9fb 50%,#e8edf1 60%);
  background-size:200% 100%;animation:shim 1.3s infinite}
@keyframes shim{to{background-position:-200% 0}}
.toast{position:fixed;bottom:24px;left:50%;transform:translate(-50%,90px);z-index:120;
  background:var(--ink);color:#fff;font-weight:600;font-size:.9rem;padding:.9rem 1.4rem;
  border-radius:10px;border:2px solid var(--yellow);box-shadow:6px 6px 0 rgba(0,0,0,.3);
  opacity:0;visibility:hidden;pointer-events:none;
  transition:transform .4s cubic-bezier(.2,.9,.3,1.3), opacity .3s, visibility .3s;max-width:92vw}
.toast.show{transform:translate(-50%,0);opacity:1;visibility:visible;pointer-events:auto}

@media(max-width:1080px){
  .kpis{grid-template-columns:repeat(3,1fr)}
  .dash-grid,.ana-grid{grid-template-columns:1fr}
}
@media(max-width:900px){
  .login{grid-template-columns:1fr}
  .login-brand{padding:2.2rem 1.6rem}
  .login-h{margin-top:1.4rem}
  .login-live,.login-word{display:none}
  .app{grid-template-columns:1fr}
  .rail{position:static;height:auto;flex-direction:row;flex-wrap:wrap;align-items:center;padding:1rem;gap:.8rem}
  .rail-nav{flex-direction:row;flex-wrap:wrap}
  .rnav{border-left:0;border-bottom:3px solid transparent;border-radius:9px 9px 0 0}
  .rnav.active{border-bottom-color:var(--yellow)}
  .rail-foot{margin:0 0 0 auto;flex-direction:row}
  .main{padding:1.4rem 1.1rem 4rem}
  .kpis{grid-template-columns:1fr 1fr}
  .ldet-in{grid-template-columns:1fr}
}
@media(prefers-reduced-motion:reduce){
  *,*::before,*::after{animation:none!important;transition:none!important}
}

/* ═══ РЕДАКТОР ПОСЛУГ ═══ */
.frow-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.frow-3 { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 12px; }
@media (max-width: 768px) {
  .frow-2, .frow-3 { grid-template-columns: 1fr; }
}

.svc-modal {
  position: fixed; top: 0; left: 0; right: 0; bottom: 0;
  background: rgba(11, 32, 54, 0.7); backdrop-filter: blur(4px);
  z-index: 9999; display: flex; align-items: center; justify-content: center;
  padding: 20px; overflow-y: auto;
}
.svc-modal[hidden] { display: none !important; }
.svc-modal-content {
  background: #ffffff; color: #0f172a;
  border-radius: 16px; border: 2px solid #071524;
  box-shadow: 8px 8px 0px #071524;
  width: 100%; max-width: 820px; max-height: 90vh;
  overflow-y: auto; padding: 24px; box-sizing: border-box;
}
.svc-modal-head {
  display: flex; justify-content: space-between; align-items: center;
  border-bottom: 2px solid #e2e8f0; padding-bottom: 12px; margin-bottom: 20px;
}
.svc-modal-head h3 { font-family: 'Unbounded', sans-serif; font-size: 1.25rem; margin: 0; }

.rule-item {
  display: grid; grid-template-columns: 1.5fr 2fr 1fr 1fr auto; gap: 8px;
  align-items: center; background: #f8fafc; padding: 10px; border-radius: 8px;
  border: 1px solid #cbd5e1; margin-bottom: 8px;
}
@media (max-width: 640px) {
  .rule-item { grid-template-columns: 1fr; gap: 6px; }
}